1. identification of the service provider
This website is managed and operated by António Charrua, hereinafter referred to as The Hound, with the NIF 263901394. If you have any questions, you can contact us at:
– Email: info@thehound.pt
– Phone: 00351 914624411
2. Object
These Terms and Conditions regulate the use of the website and the services offered by The Hound, including the use of the equipment rental platform. By accessing the website and/or using our rental services, the user accepts and agrees to these Terms and Conditions.
3. Use of the Site
3.1. The user undertakes to use the website and services responsibly and in accordance with the applicable legislation.
3.2 The use of the site for illicit or fraudulent purposes or for purposes that undermine the integrity of the platform is prohibited.
4. Shopping
4.1 Description of Services: The site allows users to buy products for domestic animals.
4.2 Shopping Process:
– The user must select the desired product and proceed with the purchase on the website.
– The purchase is confirmed once payment has been validated and from here on, The Hound will have to deliver the purchased products to the address indicated in the process.
5. Prices and Payments
5.1 Prices: VAT at the legal rate in force in Portugal is added to the prices shown on the website.
5.2 Payment deadlines: Payment must be made at the time of the buying process, using the methods available on the website.
5.3 Changes to prices: We reserve the right to change prices at any time, but these did not influence purchases in the process of being shipped.
5.4 Accepted payment methods: We accept credit/debit card payments, MB Way, Multibanco references and MBWay through this site.
6. Delivery Conditions
6.1 Shipping costs: The shipping cost will be calculated based on the delivery address and will be shown during the shopping process.
6.2 Delivery times: The delivery time varies between X and X working days and shipping is calculated to arrive before your event/or application for which you have rented the equipment.
6.3 Customer responsibilities: It is the customer’s responsibility to ensure that receive the package intact and with no signs of tampering.
7. Return and Refund Policy
7.1. The customer can cancel the purchase until it is sent.
7.2 Cancellations made after this deadline will not be entitled to a refund and must be returned through the return process.
7.3 Refunds will be processed within a maximum of 7 working days following validation of the cancellation.
8. Return and exchange policy
8.1 Exchanges and Returns: The customer may return any unused product in its original condition within 14 days of delivery.
8.2 General Conditions: Products returned late or damaged may incur additional costs, as described in the Terms and Conditions.
9. User Responsibility
9.1 The user is responsible for the proper use of the products.
10. Data Protection (GDPR)
10.1 Data Controller: The Hound is responsible for processing the personal data collected on the website.
10.2 Data collected:
– Name, email address, telephone number, delivery address, tax number, rental details and payment details.
10.3 Purpose of Processing:
– To process shopping and provide contracted services.
– To send communications related to the products, when consented.
10.4 Data Subject Rights:
– Right of access, rectification, forgetting, limitation, opposition and portability of their personal data.
– To exercise your rights, send an email to info@thehound.pt.
10.5 Data retention: The data will be kept for the period necessary to fulfill the purposes.
11. Limitation of Liability
11.1 The Hound shall not be liable for damages resulting from improper use of the website or services.
11.2 We accept no liability for the website being temporarily unavailable due to maintenance or technical problems.
12. Intellectual Property
All the contents of the website, including texts, images, graphics and logos, are the property of The hound or duly authorized third parties. Reproduction or misuse without prior authorization is prohibited.
13. Changes to the Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Changes will be published on the website and will take effect immediately upon publication.
14. Dispute resolution
In accordance with the legislation in force, we inform you that, in the event of a dispute, the consumer may have recourse to an alternative dispute resolution (ADR) body. The competent body is:
Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Consumer Conflict Arbitration Center)
– Address: Rua dos Douradores, nº 116, 2º, 1100-207 Lisboa
– Telephone: 218 807 030
– Email: juridico@centroarbitragemlisboa.pt
– Website: www.centroarbitragemlisboa.pt
For more information, see the European Consumer Center’s website: https://cec.consumidor.pt.
15. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Portuguese law. For the resolution of any conflict, the Lisbon District Court shall be competent.
This terms and conditions page was updated on 30/06/2025.