1. Introduction
The Hound, operated by Amtónio Charrua (NIF 263901394), based at Praceta Ferreira de Castro, n4, 6Esq, 2790-063 Carnaxide, values and respects the privacy of its users and is committed to protecting the personal data you entrust to us. This policy explains how we collect, use, store and protect your data.
For any questions relating to this Privacy Policy, you can contact us at:
– Email: info@thehound.pt
– Phone: 00351 914624411
2. Personal Data Collected
We collect and process the following personal data:
– Identification Data: Name, email, telephone, address, VAT number.
– Reservation Data: Equipment rented, rental dates, amounts paid.
– Payment Data: Only the name of the payment method used.
– Technical Data: IP address, type of device, browser and cookies (where applicable).
3. Purpose and Legal Basis of Processing
Your personal data is processed for the following purposes:
– Booking Management: To process and manage equipment rental bookings (legal basis: performance of contract).
– Invoicing and Legal Obligations: To comply with tax and legal obligations (legal basis: compliance with legal obligation).
– Service-related communications: Contacting for information on bookings or support (legal basis: performance of contract).
– Marketing: Sending promotional communications, only when consented to by the user (legal basis: consent).
– Improving the Service: Analyzing data to improve the user experience and our services (legal basis: legitimate interest).
4. Data Sharing
Your personal data may be shared with:
– Service Providers: Companies that provide services related to payments, transportation and other services associated with rentals on the site.
– Competent Authorities: When required by law or to protect our rights.
The Hound ensures that all service providers comply with the requirements of the GDPR to protect your data.
5. Data retention
We only keep your data for as long as necessary to fulfill the purposes for which it was collected, namely:
– Booking and billing data: Kept for 10 years, as required by law.
– Marketing data: Kept until you withdraw your consent.
– Other data: Deleted when no longer required for the original purposes.
6. Data subjects’ rights
As the owner of your data, you have the following rights:
– Access: Request a copy of your personal data.
– Rectification: Correct incorrect or incomplete data.
– Right to be forgotten: Request the deletion of your data, where applicable.
– Portability: Receive the personal data provided in a structured and readable format.
– Opposition and Limitation: Oppose or limit the processing of your data in certain circumstances.
– Withdrawal of Consent: Withdraw consent to the processing of data for marketing purposes at any time.
To exercise your rights, send a request to info@thehound.pt. We will respond within a maximum of 30 working days.
7. Data Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction or improper disclosure. However, no security system is foolproof, and we cannot guarantee absolute protection.
8. Cookies
This website uses cookies to improve navigation and personalize the user experience. For more information, please consult our Cookies Policy.
9. International Data Transfers
The data collected is not transferred outside the European Economic Area (EEA). Should the need arise for transfer to third countries, we will ensure that this is done in accordance with GDPR standards.
10. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this website in good time. We advise you to check this page regularly.
11. Resolution of questions and complaints
If you feel that your rights are not being respected, you can submit a complaint to the National Data Protection Commission (CNPD):
– Website: https://www.cnpd.pt
– Address: Rua de São Bento, 148, 3º, 1200-821 Lisboa
This Privacy Policy was updated on 30/06/2025.